Salary £25,000 – £35,000 – Dependent on experience
intuitive are looking to employ an enthusiastic, personable candidate to work in application support. The role is for a Support Analyst to join our team providing support for intuitive’s reservation platform (iVector) and related applications.
The role reports to the Operations Director.
Previous experience in a customer facing IT support role (either internally supporting customers within an organisation, or external) is essential. Previous experience working in travel is required, and you will be taught the additional knowledge and skills required to support iVector, alongside exposure to development tools such as SQL to help support this knowledge.
You will work in a team of 4, reporting to the Support Desk Manager, working in a busy, customer focused environment, working to contractual SLAs whilst providing fantastic customer care.
The role is a full time position, and you will be based at the intuitive offices in Croydon.
As the support desk is open between 8am-5.30pm weekdays, you will be required to work a shift pattern, working either 8am-4.30pm or 9am-5.30pm.
On call out of hours “P1” support is also required to be covered by the support team (paid at an additional hourly rate), although it is not compulsory that you sign up to do this.
Online aptitude test
On successful CV review, we will ask the candidate to complete an online aptitude test. On successful completion of the test, we will invite the candidate in for an interview.
The interview will be roughly 90 minutes long, and will consist of the following:
All employees are expected to live by the company values:
Candour, fairness, ambition, challenge and warmth.
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