- frequently asked questions
We launched DealFinder in 2020 to meet our customer’s and the market’s need to improve customer experience when searching for holidays online. We developed this super-fast caching solution to service a breadth of content coupled with near-instant search with average response times under 300ms. DealFinder is suitable for OTAs and Tour Operators.
Thomas Cook and Mercury Holidays integrated DealFinder to power their primary search for dynamically packaged “flights and hotels.” To read their press releases, please click on the following links: Thomas Cook and Mercury Holidays
We have covered some of the most frequently asked questions below
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Q.
What is DealFinder?
A.
Easy to integrate, standalone cache technology that will deliver Tour Operators and OTAs the fastest and broadest search capabilities for their website with any search returned instantly.
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Q.
What makes DealFinder different from other cache solutions?
A.
The uniqueness is in the sum of all its parts. This includes the speed and breadth of search and filtering, supplier validation and certification, relevancy of the cache data, incremental updates to ensure accuracy and the modern, lean API.
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Q.
What performance metrics can I expect to see from DealFinder?
A.
Each new version of the DealFinder is released only when a rigorous load test has been performed. Across a broad range of searches – and under load – we will deliver 95th percentile search performance under 300ms.
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Q.
Will the product and pricing in DealFinder match with what’s in my reservation system?
A.
The DealFinder works by storing costs only and calculating prices on the fly. In order to do this we will need an extract or file of your margin rules to import which is combined with the supplier costs.
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Q.
The suppliers we use aren’t on your connected list. How can they be included?
A.
There are no limitations to the suppliers that DealFinder can work with, however we need to validate the supplier caching capabilities for all new suppliers first. Some suppliers provide specific extracts from their systems that we can import. Others permit us to ‘scan’ their regular search API and we have a specific module that allows us to flexibly simulate the searches required to build up the cache. We are continually adding new suppliers to meet our customer and the market requirements ensuring that their content is reflected fully and accurately in DealFinder.
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Q.
How often is the product updated in DealFinder?
A.
DealFinder completes a full cache rebuild overnight with low-latency supplier cost updates scheduled during the day to coincide with peak search and selling periods. There are no real limits imposed by DealFinder for the frequency of cache updates, this will however depend on the supplier’s capabilities.
Typically with flight costs being more volatile, cache updates can be as often as every two hours.
Hotel cache refreshes will depend a lot on the capability of the suppliers and the method of populating the cache. Typically updates are scheduled once a day.
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Q.
How do you access my product rates from the suppliers?
A.
In all cases, we will use the credentials provided by your supplier to access their product, rates and availability.
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Q.
What self-certification tests do you run with the suppliers to ensure accuracy of data? Do you run any other health checks on the supplier data? Is it accurate?
A.
We automatically run availability and pricing checks for each supplier at the end of each cache build. These “self-certification” tests compare cache data in DealFinder with the live supplier API to check for accuracy.
Health-check reports are generated and distributed to your business. The reports have a summary of the test, but all the details of the individual completed tests which compare cache results for properties, flights, routes, dates, durations and cost variations.
Accuracy of cache results for hotels is generally in the 95% range, somewhat depending on the supplier, without any considerable deterioration throughout the day.
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Q.
How does DealFinder work for customising the sort order for results?
A.
The DealFinder uses the concept of profiles – and these are used to sort the results. There are standard profiles for sorting by price and by review score. In addition to the standard profiles you can provide one or more “bestseller” profiles that allow us to return the hotels that you most want to put in front of your customer. There must be at least one profile provided, but we can support an unlimited number.
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Q.
One of the features with DealFinder’s broad search capabilities is multiple rooms, how is this dealt with in the cache?
A.
This is handled within the DealFinder engine automatically. However, it essentially runs the multiple room requests in parallel and collates the results.
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Q.
We access scheduled flights via the GDS and some direct connect NDC. Can we still use the DealFinder?
A.
The GDS provides cache files that can be imported into DealFinder reflecting your credentials. We are working with and have validated cache files for Amadeus and Travelport. We have not received a request to import files directly from an airline that supports an NDC API but it would follow the normal supplier validation process.
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Q.
How easy is it to access the supporting metadata that DealFinder requires?
A.
The majority of the data that is required is static (for example airports, hotels and property facilities) and can be retrieved from your reservation system or technology provider as lists or csv extracts.
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Q.
Do I need to have a GIATA/TTI licence to be able to use DealFinder to its full potential?
A.
No, we only need to link your internal property identifier to the supplier identifiers.
Want to know more?
DealFinder is a constantly evolving roadmap driven product, what product enhancements are currently being evaluated?
We are constantly updating our product development roadmap based on feedback from our customers and internal product specialists. We have recently launched our “cache build optimiser” which has reduced overnight cache build times by over 50%.
Future enhancements include “smart cache” which optimally builds the cache with the best calculations as the seasons and product change.
For a full published list please contact our sales team by emailing sales@intuitivesystems.co.uk who will be happy to discuss DealFinder with you in more detail.
Contact us today
Speak to our team
- Phone:
- 020 3355 2200
- Email:
- dealfinder@intuitivesystems.com