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Travel back office software for connected operations and finance

Connect booking, post-booking operations and finance workflows through iVector. Reduce manual handovers and maintain control from confirmation and fulfilment through to reconciliation.

Connected back-office workflows

Reduce the manual work behind every booking

Confirming a booking is only the start. Documents must be produced, suppliers and customers kept informed, payments tracked, and amendments or cancellations handled correctly.

When booking, fulfilment and finance rely on separate systems or processes, information is often entered more than once. These manual handovers increase workload and make it harder to keep operational and financial records aligned.

iVector connects the workflows that follow a sale, helping teams reduce repeated handling, maintain visibility and see what needs attention.

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Connect the work that follows a booking

Keep bookings moving

Manage confirmations, documents, communications, amendments and cancellations around the booking.

 

Connected information

Use connected booking information across operational and financial workflows without repeatedly entering the same data.

Maintain financial control

Keep payments, supplier costs, balances, reconciliation and margin connected to the relevant booking.

Manage exceptions 

Use tasks, queues and alerts to identify activity that needs attention or human intervention.

 

From booking confirmation to fulfilment

Keep the operational work that follows a sale connected to the original booking throughout the customer journey.

 

1
Confirm the booking

Keep booking details, customer information and payment status together in one reservation.

2
Prepare for fulfilment

Create customer documents, communications and supplier confirmations from the booking.

 

3
Manage changes

Keep amendments, cancellations and updated documentation connected to the same booking.

4
Track what remains

Use connected information to see outstanding activity and what requires attention before fulfilment.

Finance and reconciliation

Keep financial activity connected to the booking

Every booking creates financial activity. Customer payments come in, supplier payments go out, and amendments or cancellations can change the cost, balance and margin.

iVector keeps customer payments, supplier costs, balances, reconciliation and margin connected to the reservation they relate to. This gives finance teams clearer visibility over what has been paid, what remains outstanding and how each transaction relates to the booking.

Operational and financial data can also connect with external finance and ERP systems for wider accounting requirements.

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Operational automation

Automate routine work and surface exceptions

Because booking, customer, supplier, operational and financial information is connected within iVector, one action can trigger the next step in a defined workflow.

Documents, communications, supplier confirmations and status updates can move forward with less manual handling. Tasks, queues and alerts then bring overdue payments, failed confirmations and other exceptions to the attention of the right teams.

Routine work keeps moving while your teams retain control of the decisions that require human judgement.

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Connect operational data to the wider business

Extend connected booking and finance information into the systems and reporting workflows your teams already use.

Connect finance and ERP systems

Share operational and financial data with external finance and ERP systems, reducing the need to enter the same information across different platforms.

Explore Connectivity 

 

Improve operational visibility 

Use connected booking, fulfilment, payment and margin information to understand what has happened, what remains outstanding and where attention is required.

Explore Reporting & MI 

Who is iVector Operations & Finance for?

Built for travel businesses managing growing booking volumes and multi-step post-booking workflows.

Tour Operators

Manage fulfilment, amendments and reconciliation across tailor-made and package bookings, keeping operational and financial information aligned.

 
Online Travel Agents

Manage post-booking servicing at scale, reducing manual handovers and keeping booking, operational and financial information aligned.

 
B2B Wholesalers

Manage the operational and financial administration behind bookings distributed to trade partners, keeping records aligned with what has been sold onward.

 

Explore related iVector capabilities

See how iVector’s connected capabilities support the reporting, integrations and automation behind your operations and finance workflows.

Reporting & MI 

Turn connected booking, operational and financial information into clear reports and management insight.

Explore Reporting & MI 

Connectivity 

Connect iVector with finance, ERP, CRM and BI systems to keep information moving across your wider technology ecosystem.

Explore Connectivity 

AI & Automation

Automate repeatable workflows while keeping teams focused on exceptions and decisions requiring attention.

Explore AI & Automation 

Frequently asked questions (FAQs)

Answers to common questions about how iVector connects booking fulfilment, operational workflows and finance. 

How does iVector support booking fulfilment? iVector keeps customer communications, documents, supplier confirmations, amendments and cancellations connected to the relevant booking. This reduces the need to transfer booking information manually between separate systems and teams.
What financial processes does iVector support? iVector supports sales and purchase ledger processes, customer and supplier payments, reconciliation, margin monitoring, currency and financial reporting around the booking lifecycle.
Does iVector support B2B and agent accounting? Yes. iVector supports processes including agent payments, payment allocation, commissions, invoices, statements and credit positions for bookings made through trade relationships.
Can iVector connect with our finance or ERP system? Yes. Operational and financial data held within iVector can connect with external finance and ERP systems. The precise integration and information exchanged will depend on the systems and workflows involved.
Can operational workflows be automated? Yes. iVector can automate repeatable activity such as documents, communications, supplier confirmations and status updates. Tasks, queues and alerts can then identify exceptions that require human attention.
What reporting does Operations and Finance support? Connected operational and financial data can support ATOL reporting, manifests, departure information, margin visibility and management information. Reporting and MI provides the deeper reporting capability within iVector.

Talk to our team

See how iVector could connect booking, operations and finance.

Free 15-minute consultation

Let our team guide you through what’s possible to streamline.