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Support Services

Every customer has unique support requirements. To help deliver maximum return on your Meridian investment, we’re pleased to offer a suite of support offerings. Whether you’re looking for standard end-user support, or a large-scale, global support offering, we have a solution to fit every organization.

Service Level Options

Decide which of Meridian's three support plans best suits your needs:

  • Classic Support is the foundation of our service offerings and provides access to product upgrades, maintenance releases, and technical resources. Classic Support is appropriate for your organization if you’re looking for a comprehensive support package, without a lot of extras.
  • Premier Support provides second-level support for designated contacts, and is designed for large-scale customers with centralized end-user support in place. With this level, you receive the comprehensive coverage of our Classic Support plan, plus added benefits of priority response, regular account reviews, support incident reports, training discounts and included emergency 24-hour support.
 
Support Services - Extended Service Plans
  
Intuitive Systems offers several types of additonal Support Packages to assist in your Implementation and continued correct usage of your products. These packages are:
 
First Tier Support Package: This package is at NO ADDITIONAL COST than your current support package with Meridian but allows you to call your local support firm (ISC) first to get immediate attention.
 
Admin Package: Let us be your Admin! ISC will monitor and provide 2hr/month of analysis (with detailed report), report writing, customization, training, and any item related to Prolog for a reduced hourly fee in a one year agreement.
 
Managed Hosting Package: No budget, room, or IT Department to manage servers, no worries! ISC can set-up, host, and monitor your product for a low monthly fee. We work with a stat of the art co-location at the NAP of the America (www.napoftheamericas.com) to host your software for you!
 
 
As your organization changes, we'll work with you to realign your support plan—so you realize the most value for your support dollars.

 

Technical Support

If you’re a Meridian Prolog® customer and need technical support, please log into SupportLink. This password-protected support extranet—exclusively for customers—provides all the tools and information you need to find answers to your Meridian support questions. ProjectTalk® users, please log into ProjectTalk for assistance.

Remote Support

Our Technical Analysts can perform remote trouble-shooting and virtually assist you with an issue you may be experiencing. Contact Support Services first so that a virtual troubleshooting session can take place.